If you have an issue, the best and fastest way to resolve the issue is to contact an admin in-game.

Superadmins:
Sinavestos
Juice Kelly
Admins:
Xraverz
Kyle
Wyatt
ZeRo
Cobra
That One Guy
ZaFormicFish
Boat
Dingo
Vegas
Rocksofspades
Murdochsz
Ender Omega

Contacting us via email should be reserved for problems with paypal or warning of impending apocalypses. You can reach the dev team at support@noobonicplague.com. Heh, dev team. That's hawt. Yeah you could try the forums too.